To users of FlashAir app for iOS and iPadOS (first update)

18 August 2020
Updated on 22 October 2020
KIOXIA Corporation

To: Valued Customers,

 

 

We at KIOXIA Corporation are informing you that the next update to our FlashAir App will completely work with iOS14 and iPadOS 14 from Apple Inc.

 

We will release the next update to FlashAir App in the end of November, 2020.

 

We apologize for any inconvenience this may cause.

 

Contact:

Please contact us whenever you have questions or concerns in this notice.
https://personal.kioxia.com/

Information: How to use FlashAir App on iOS 14 and iPadOS 14

1.

1.1 If you see the message saying "FlashAir would like to find and connect to devices on your local network." (See Figure 1), tap [OK].

You need to allow "FlashAir" to [find and connect to devices on your local network] to check its connection to a FlashAir Card. If you tapped [Don't Allow], go to 1.2.1. 

 

Figure 1: Local network

Figure 1: Local network

1.2 If your device is connected to a FlashAir network through Wi-Fi of your device and you see the message of not connected saying "We cannot find FlashAir" (See Figure 2), go to 1.2.1 and 1.2.2.

 

Figure 2: Not connected to FlashAir

Figure 2: Not connected to FlashAir

1.2.1 Local Network

Go to Settings > Privacy > Local Network and turn on FlashAir. (See Figure 3) You need to allow "FlashAir" to [find and connect to devices on your local network] to check its connection to a FlashAir Card.

 

 

Figure 3: How to change settings of Local Network

Figure 3: How to change settings of Local Network

1.2.2 Location Services

Go to Settings > Privacy > Location Services > FlashAir. On [Allow Location Access], check [While Using the App]. (See Figure 4) You need to allow "FlashAir" to access Location Services to check its connection to a FlashAir Card.

 

Figure 4: How to change settings of Location Services

Figure 4: How to change settings of Location Services

* If you have done 1.2.1 and 1.2.2 and still see the message saying "We cannot find FlashAir", restart FlashAir App.

2.

iOS14 and iPadOS14 allow you to select photos that FlashAir accesses. If you want to allow FlashAir to access all photos saved in your photo library of your device, check [Allow Access to All Photos]. (See Figure 5) To change this setting, go to Settings > Privacy > Photos > FlashAir.

 

Figure 5: How to allow FlashAir access to photos

Figure 5: How to allow FlashAir access to photos